Associate Operations Manager (Q-Commerce)

Company: Citizen HR and EOR

Salary: USD 2,230 - 2,620

Associate Operations Manager

Job ID: #CEOR-2026-AOM19

🚀 About the Role (Your Impact)

As an Associate Operations Manager within the Citizen EOR framework, you are the engine room of the "15-minute delivery" promise. Working for a high-growth Q-Commerce startup recently launched in the UAE, you will oversee the daily heartbeat of dark stores and fulfillment hubs. This isn't just logistics; it’s high-speed orchestration. You will balance supply and demand, manage fleet performance, and implement tech-driven workflows to ensure we remain the fastest and most reliable service in the GCC.

🏋️ Responsibilities

Operational Excellence: Monitor and optimize Key Performance Indicators (KPIs) including Picking Time, Delivery Time, and Order Accuracy.

Fleet & Hub Management: Coordinate with dispatch teams to manage rider capacity and ensure dark stores are operating at peak efficiency.

Tech Integration: Utilize real-time dashboards and internal logistics software to identify bottlenecks and deploy instant solutions.

Compliance & Safety: Ensure all hub operations and rider protocols strictly adhere to local UAE/GCC labor laws and health and safety regulations.

Resource Planning: Work with the Citizen EOR and HR Technology team to manage staffing levels and shift rotations for frontline personnel.

🎓 Qualifications

Education: Bachelor’s degree in Business, Supply Chain Management, Engineering, or Computer Science.

Experience: 3+ years in operations, logistics, or warehouse management—ideally within Q-Commerce, Food Tech, or E-commerce.

Technical Savvy: Proficiency in Excel (Data Analysis), SQL (basic), and experience navigating Warehouse Management Systems (WMS).

Leadership: Ability to lead diverse, fast-moving teams under pressure in a 24/7 operational environment.

✨ Nice to Have

Experience in "Dark Store" setup and launch phases.

Multilingual Fluency: Proficiency in English is required; however, candidates with professional working knowledge of Arabic, Filipino, Hindi, Urdu, or Bengali will be given strong priority to better serve our diverse regional landscape.

A passion for the "Quick Commerce" (Q-commerce) ecosystem.

💰 Compensation and Benefit Package

Tax-Free Salary: Competitive base salary (AED 8,200 – 9,600 per month, based on experience).

Incentive Plan: Monthly and quarterly performance-based commission structure.

Standard GCC Benefits: Comprehensive health insurance, annual airfare allowance to your home country, and end-of-service gratuity.

Work-Life Balance: Reduced working hours during Ramadan (as per UAE Labour Law 2026) and hybrid work flexibility.

Relocation Support

For visionaries currently based outside the UAE, Citizen EOR provides end-to-end relocation, immigration, and visa support. We handle the paperwork, housing search assistance, and flight booking to ensure a smooth and stress-free transition to Dubai.

👉 How to Apply

You have two convenient ways to submit your application:

Option 1: Email Submission

Send your updated CV directly to our recruitment team.

📨 Send your CV to: jobs@citizeneor.com

📌 Email Subject: Associate Operations Manager – #CEOR-2026-AOM19

Option 2: LinkedIn Quick Apply

If you prefer to use your professional profile, you can utilize our Quick Apply feature directly on LinkedIn. Search for the Citizen EOR company page to find the live job posting and hit the "Apply" button to submit your credentials instantly.

⚠️Information collected and processed as part of your Citizen Careers profile, and any job applications you choose to submit is subject to Citizen's Applicant and Candidate Privacy Policy.

Citizen EOR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, age, or disability.

To ensure a smooth, compliant, and uninterrupted immigration process after a final job offer is issued, Citizen requires a refundable holding amount (escrow deposit) from selected candidates. To know more about it please read Contingency / Holding Deposit Policy (Escrow Deposit)

📢 Notice to Recruitment Agencies & Search Firms: Citizen EOR does not accept unsolicited resumes from recruitment agencies, headhunters, or third-party firms. Please refrain from forwarding CVs or candidate profiles to our jobs alias, Citizen EOR employees, or any of our physical office locations. Any unsolicited resumes sent to us will be considered the sole property of Citizen EOR and HR Technology.

📰 Citizen EOR (by Citizen HR and EOR) is a premier Employer of Record and HR technology partner dedicated to simplifying global expansion. We bridge the gap between world-class talent and the Middle East’s most ambitious projects.

At Citizen EOR, we pride ourselves on offering a market-leading compensation and benefit package designed to attract and retain the best in the industry. For our international talent, we provide comprehensive relocation support—facilitating every step of the journey for those moving to Dubai to ensure a smooth, stress-free transition into their new life and career.